Privacy Policy

1. Scope

This Privacy Policy applies to personal information processed by HGM Core when you visit our website, submit an inquiry, request TDS/SDS documents, ask for samples, request quotation information, or communicate with us by email, phone, WhatsApp or other business channels.

This website is primarily intended for business users, distributors, industrial buyers, engineers and other professional visitors interested in hollow glass microspheres and performance filler materials.

2. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

• Contact details, such as name, company name, email address, phone number, WhatsApp number and country.
• Business inquiry details, such as application, required grade, density, particle size, crush strength, quantity, destination port, trade term and message content.
• Technical request details, such as requested TDS, SDS, COA, sample, packaging or loading information.
• Website usage information, such as IP address, browser type, device information, pages visited, referring URLs and approximate location derived from technical data.
• Communication records when you contact us by email, phone, WhatsApp, forms or other business channels.

3. How We Collect Information

We may collect personal information directly from you when you submit a form, send an email, request technical documents, ask for a quotation, request samples or otherwise communicate with us.

We may also collect certain technical information automatically through cookies, analytics tools, server logs and similar technologies when you visit our website.

4. How We Use Information

We use personal information for legitimate business and communication purposes, including:

• Responding to RFQs, technical inquiries, sample requests and TDS/SDS requests.
• Recommending suitable hollow glass microsphere grades based on application and technical requirements.
• Preparing quotation, packaging, loading quantity, shipping or commercial information.
• Communicating with you about your project, inquiry or business relationship with us.
• Improving our website, content, forms, user experience and marketing effectiveness.
• Maintaining website security, preventing spam, fraud or misuse, and complying with applicable legal obligations.

5. Cookies & Analytics

Our website may use cookies, analytics tags and similar technologies to help operate the website, understand visitor behavior, improve content and measure marketing performance.

These technologies may collect technical information such as browser type, device type, pages visited, time spent on pages and referral source. You may control cookies through your browser settings. If you disable cookies, some website features may not function as intended.

6. How We Share Information

We may share personal information only where reasonably necessary for business operations, inquiry handling or legal compliance, such as with:

• Internal personnel responsible for sales, technical support, logistics or customer communication.
• Service providers that support website hosting, email delivery, form processing, analytics, CRM, IT security or business communications.
• Logistics, export, payment or documentation partners where necessary for order preparation or shipment handling.
• Legal, regulatory or government authorities when required by applicable law or lawful request.

We require service providers to use personal information only for the services they provide to us and to protect it using reasonable safeguards.

7. International Transfers

Because we serve international business customers, your information may be processed in countries or regions other than where you are located. Data protection laws may vary by jurisdiction.

When we transfer or process personal information internationally, we take reasonable steps designed to protect the information in accordance with this Privacy Policy and applicable requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to respond to your inquiry, maintain business records, support future technical or commercial communication, resolve disputes, prevent misuse and comply with legal, tax, accounting or reporting obligations.

If information is no longer required, we will delete, anonymize or securely retain it according to our business and legal requirements.

9. Data Security

We use reasonable technical, administrative and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No website, email or online transmission is completely secure. Please avoid sending highly sensitive personal information through general website forms unless specifically requested and appropriate.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to access, correct, delete, restrict, object to processing, withdraw consent, or request information about how your data is used.

You may also request that we stop sending non-essential marketing communications. We may need to verify your identity before responding to certain requests.

To exercise your rights, please contact us using the details in the Contact Us section below.

11. Children

Our website is intended for business and industrial users. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal requirements or data processing activities. The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us: